Shipping and Delivery
How much is shipping?
Shipping cost estimates worldwide:
Express shipping: from 15€ to 20€
Exact shipping cost is shown in checkout. Add products to cart and proceed to checkout.
Can I track my order?
If you can't find it, You can e-mail us at firstname.lastname@example.org telling us the e-mail you used to purchase and your order number.
What kind of delivery options do you provide?
We use different reliable couriers like DHL Express, GLS Europe, OSC, Matkahuolto, Deutsche Post. All these are trackable as well.
What is your return policy?
If you're not 100% satisfied (just FYI, that happens almost never), we accept the return of unused and undamaged goods and will refund your entire order sum!
Buyers are responsible for return shipping costs.
Please note the following terms to our return & exchange policy:
- Returned items must be in original packaging
- Returned items must have no visible signs of wear or use
- Digital goods can't be returned or exchanged
To complete your return, we require a proof a purchase (e.g., order confirmation email). Before sending back your order, contact us at email@example.com or reply to the original order confirmation email. You must use a reliable delivery service and provide a tracking code to your returned goods.
Once we have received the package from you, we will refund your order within 7 working days.
Digital Prints only: Due to the fact that this is a digital printable file, refunds nor exchanges are not possible.
My product arrived damaged. What should I do?
Don’t panic. Breathe. And then contact us via firstname.lastname@example.org or reply to the original order confirmation email. Send us the description of the situation and photos of the damaged product(s) or packaging. We’ll help you out.
Making a payment:
What kind of payment methods can I use?
Smiles, hugs and good words. Hah, we wish the world would work like that. Actually any of the following is fine: MasterCard, Visa, PayPal, Apple Pay.
Our store currency is Euro (EUR).
Will I have to pay any duties and taxes on top of my order?
In European Union (EU) - no. We dispatch all orders from Estonia (EU), so no extra import duties or taxes when shipping destination is also in the EU.
In anywhere else - maybe. It depends on the laws in your country. In that case, you will be liable for all import duties, customs and taxes.