FAQ

When will my order ship?

We'll ship orders from Monday-Friday. Once you make an order, it can take up to 2 working days once your package is shipped. All the estimated delivery days shown are based after the order shipment has been confirmed.

My product arrived damaged. What should I do?

Don’t panic. Breathe. And then contact us via orders@boldtuesday.com or reply to the original order confirmation email. Send us the description of the situation and photos of the damaged product(s) or packaging. We’ll help you out.

What kind of payment methods can I use?

Smiles, hugs and good words. Hah, we wish the world would work like that. Actually any of the following is fine: MasterCard, Visa, PayPal, Apple Pay.
 

What is your store currency?

We process all orders in EUR. But you can use the currency selector in the upper right corner (next to the cart icon) to choose between USD, EUR, GBP, CAD, AUD. While the prices are displayed in the chosen currency, the checkout will use EUR at the most current exchange rate.

Will I have to pay any duties and taxes on top of my order?

We dispatch all orders from Estonia (EU), so no extra import duties or taxes when shipping destination is also in the EU.
United States - no extra duties or taxes on top of your order. 
In anywhere else - maybe. It depends on the laws in your country. In that case, you will be liable for all import duties, customs and taxes.

How do I become a reseller? 

Send us an email sales(at)boldtuesday.com and let’s talk!

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